Return Policy

ENJOY HASSLE FREE RETURNS ON FRENCHFACTOR.COM

In the event that you are not satisfied with your product purchased, please return any unopened merchandise in its original condition, including original packaging and packing slip within 21 days from the ship date for a full refund minus shipping and gift-wrap charges (if selected)

In order to return merchandise, you must obtain an authorization from our customer service department. Please email us at sales@pambrands.com or call (437)245-7781 prior to shipping your package for your return authorization number.

To return a product from your order simply send the unopened product back to the address below in its original sealed packaging. You can expect a timely refund upon the return of the product. If shipping was free for your order it will be deducted from the credit we apply to your credit card. Please note, we do not accept returns for testers (if purchased). There may also be a restocking fee of up to 30% if the bottle is not returned in original packaging. We are not responsible for unclaimed or lost packages.

Shipping cost is non-refundable for undelivered, unclaimed, returned and refused packages, unless we made an error.

Please make your selections carefully.
Returns may be shipped directly to the frenchfactor.com warehouse at the address below. Returning to our warehouse, please include the following information with your return:

* Full name:
* Street Address:
* City:
* State:
* Zip Code:
* Country:
* Phone Number:
* E-mail Address:
* Original order confirmation no. or invoice no.:
* Return authorization code:
* Reason for return:

Return Shipping Address

French Factor
Customer Service Department.
STRONG BRANDS USA LLC
10151 Deerwood Park Blvd
Building 200 Suite 250
Jacksonville, FL 32256, USA


Please allow up to 10 business days for a full refund.

If you have any questions about returning merchandise, please e-mail sales@pambrands.com or call us at (437)245-7781
.
Cancellations

There is a $3.99 cancellation fee per order.