Return & Refund Policy

We have a 14-days return policy, which means that you have 14 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it—unopened, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can Contact socials@frenchfactor.com. If your return request is approved, we will provide instructions on how and where to send your package. Return shipping costs are the responsibility of the buyer, this means that you will receive a full refund less any shipping costs unless we have made a mistake with your order, whereby, we will cover the return costs. We apologize but we cannot accept returns on sale items or gift cards. Items sent back to us without first requesting a return will not be accepted. You can always contact us at socials@frenchfactor.com for any query related to your fragrances.

Damages and Issues

Please inspect your order upon receiving your package and contact us immediately if the item is defective, damaged, or if you received the wrong item so that we can evaluate the issue and make it right. Please do not open or use the item if you do not intend to keep it. 

Exchanges

The item must be in the same condition that you received it—unopened, unused, with tags, and in its original packaging to be eligible for an exchange. Contact us at socials@frenchfactor.com within the 14-days window so that we can assist you with an exchange. 

Refunds

We will notify you once we’ve received and inspected your return. If everything is approved, you’ll be automatically refunded on your original payment method. Please remember that it can take some time for your bank/credit card company to process and post the refund.